Customer Care Team.

At I.J. McGill Transport, we strive to save our clients time by eliminating the “logistical nightmare” and replacing it with a transport service that makes life simpler.

Our Care Team

At I.J. McGill Transport, we strive to save our clients time by eliminating the “logistical nightmare” and replacing it with a transport service that makes life simpler.

As an extension of our clients’ businesses, we endeavour to provide exceptional customer service and service levels throughout the entire delivery process.

Our commitment to excellence will never be compromised, regardless of the number of customers we serve or the number of vehicles on the road at any given time.

We recognise that technology does not always have the answer and that you may need to speak with someone who is experienced with your account/consignment. Therefore, we have a proactive and devoted Customer Service Team.

The team continually monitors the status of our customers’ shipments and is committed to assisting each shipment until it is successfully delivered. Whether your system is down and you can’t access the online booking system, you have a question about the status of your goods, or you simply want to review your account information, our expert team is ready to handle your request promptly and efficiently.

As stated in our Investors in People motto, the people behind our company are just as essential as the organisation itself, and our Customer Care Team is no exception. We recognise the value they bring to the company on a daily basis and are committed to ensuring that each team member is motivated, well-trained (for more information on our training programme, click here), and supported by their manager.

Every time, our personalised approach and expert service will exceed your expectations.

Online Job Entry System

When a client has created an account with us, we will provide them with a username and password for our Online Job Entry system. This enables customers to enter their shipments online and see the relevant prices. This, in turn, creates an audit record history for purchase ordering and POD retrieval as well as a complete job status.

In addition to our online job entry, we can easily import CSV files and have EDI interfaces to create a seamless interrogation from start to finish

Mobile PDA Units

In order to reduce administration and improve electronic communication, we introduced mobile working PDA units in 2008. These units are fitted on every vehicle, giving us the ability to provide real time information and automatically update our clients’ systems, providing instant access to real time DSCs.

Over 99% of our customers now accept digital signature capture as a proof of delivery, which includes time of arrival on-site, GPRS co-ordinates, customer signature, printed name and departure time. We also have the ability to frame all the necessary customer information and graphics to replicate their delivery note

Logging Data For Transportation Using PDA

Management by Exception

The Customer Care Team monitors the status of each assignment from the time it enters our system until it reaches its final destination and can provide instant updates to our customers. Information on the location of each consignment can be viewed at any time on a customer service interface using our real-time systems and PDA devices.

This sophisticated integration of our systems also enables us to compare planned and actual activity, allowing us to be proactive with any shipments experiencing delays or problems. We can be proactive rather than reactive.


Ensuring a smooth delivery service is a process we have perfected, however, it does rely on a number of factors being in place, which starts with the information supplied to us by our customers.

When making a booking

At the time of booking, we ask for the following information to be supplied by our customers:

  • Number of pallets
  • Number of pallet spaces if oversize
  • Destination town(s) and full postcodes
  • Accurate weights and measures for each pallet
  • Service required – Next Day or Economy
  • Special instructions, e.g. timed delivery, tail lift, AM, PM, vehicle restrictions, book-in etc.

Collections advised before 12 noon are normally collected on the same working day. Every effort will be made to accommodate any collection requests after this time, but will not always be possible, especially during busy periods.

All of our vehicles come equipped with a tail lift. If you have requested the use of a tail lift for the delivery, you will need to check and advise of any vehicle restrictions.

All consignments handled through I.J. McGill are subject to RHA Conditions of Carriage and the standard cover is £1,300 per tonne. If you’d like to increase this value, please advise us at the time of booking as this MUST be arranged prior to collection in order to be valid.

Ensuring the safe transit of freight is paramount. Please follow these easy steps so that your freight is adequately wrapped and ready for collection when your I.J. McGill Transport driver arrives for collection:

If you dispatch bagged freight stacked on pallets, please protect the goods by guarding 500mm up from the base of the pallet with card and the top of the pallet with a cardboard layer card and shrink wrap.

  • Goods must be securely stacked and wrapped to a good quality, strong pallet. Pallets should be shrink-wrapped (including the top surface) and securely banded to the pallet to prevent movement during transit.
  • Any insecurely stacked and wrapped pallet will not be acceptable for transport.
  • This is the minimum requirement for security taping.

Pallet dimensions and manoeuvre

Our standard pallet dimensions are 1200x1000x2000mm with a maximum weight of 1,200kgs. Goods exceeding these dimensions are classed as an oversize pallet.

When packing your goods, we request that you use a four way entry pallet as when your freight reaches its destination, our drivers use a pallet truck to manoeuvre it from the vehicle to wherever it needs to be. It is worth checking that the ground at the delivery point is suitable for such a vehicle.

Pallets over 1,000kg cannot be handled using a tail lift, so if you are sending overweight pallets, please bear in mind that your delivery point will need access to a forklift.

We are happy to accept all major credit and debit cards for any one-off transactions.

For customers who will need to use our services more regularly, we can set up an account, subject to checks. To apply, please send the following information to Angie Hooper.

  • Full company name and invoice address
  • Company registration number
  • VAT number (if applicable)
    Purchase ledger contact name and details.

Payment terms

Our payment terms to account customers are strictly 30 days from the month end. Payment can be in the form of a direct debit, BACS or cheque.

In the event of non-payment, I.J. McGill Transport reserves the right to place an account on hold without prior notice until payment is received.

If overdue accounts are transferred to external debt collectors, we reserve the right to pass on to you our cost associated with using their services, which is 10% of the total outstanding debt. In this instance, all unpaid amounts become due immediately.

Invoicing and queries

Invoices are produced on a weekly basis and are normally posted, however, they can also be emailed on request.

Invoice queries and requests for credit must be raised in writing within seven days of receipt of the invoice. Queries should be emailed to accounts@ijmcgilltransport.com clearly stating the customer name, job number and credit request details.

Online Job Entry

Our step by step online job entry guide is available for all customers to access. However, if you have a problem that cannot be rectified, simply give our Customer Service Team a call and they will be happy to provide you will all the guidance you need.


Following delivery, the real time digital signature capture is immediately updated to our computerised transport system and is made available via our Online Job Portal Screen. Your dedicated username and password will give you access to this facility.

If you are experiencing online problems, POD requests can also be made by emailing accounts@ijmcgilltransport.com