At I.J. McGill Transport, we strive to save our clients time by eliminating the “logistical nightmare” and replacing it with a transport service that makes life simpler.
Our Customer Care Team
At I.J. McGill Transport, our Customer Care Team plays a central role in delivering reliable, stress‑free transport and logistics services.
Acting as an extension of our customers’ businesses, the team provides prompt, knowledgeable support throughout the entire delivery process.
Our experienced team actively monitors shipments, offers real‑time updates, and is always available when you need to speak to someone who understands your account.
Whether you require booking support, delivery information, or account assistance, our dedicated customer service team is committed to ensuring every consignment is handled efficiently and professionally.
Online Booking & System Integrations
Once an account is set up, customers are provided with secure login details for our Online Job Entry system, allowing them to create shipments, view pricing, and manage bookings online. The system provides full job visibility, including order history, proof of delivery (POD) retrieval, and real‑time job status tracking, creating a complete audit trail for purchasing and reporting.
In addition to online job entry, we support CSV file uploads, EDI interfaces, and API integrations, enabling seamless data exchange between customer systems and our transport management platform for an efficient, end‑to‑end logistics process.
Mobile PDA Units
Our drivers use smartphone‑based mobile working technology across the fleet, reducing administration and enabling real‑time delivery updates and automatic system integration. This provides customers with immediate access to digital proof of delivery, including arrival time, GPS location, customer signature, and departure time.
Delivery documentation can be tailored to include customer‑specific details and branding, ensuring consistency with existing delivery note formats.
Management by Exception
Our Customer Care Team monitors consignments in real time, from job entry to final delivery, using integrated tracking and smartphone‑based systems. Customers have continuous visibility of their shipments, with instant access to live location and status updates.
By comparing planned and actual delivery performance, we can proactively manage delays or issues, ensuring reliable transport and logistics operations and consistent service levels.
Additional
Information
Ensuring a smooth delivery service is a process we have perfected, however, it does rely on a number of factors being in place, which starts with the information supplied to us by our customers.
When making a booking
At the time of booking, we ask for the following information to be supplied by our customers:
- Number of pallets
- Number of pallet spaces if oversize
- Destination town(s) and full postcodes
- Accurate weights and measures for each pallet
- Service required – Next Day or Economy
- Special instructions, e.g. timed delivery, tail lift, AM, PM, vehicle restrictions, book-in etc.
Collections advised before 12 noon are normally collected on the same working day. Every effort will be made to accommodate any collection requests after this time, but will not always be possible, especially during busy periods.
All of our vehicles come equipped with a tail lift. If you have requested the use of a tail lift for the delivery, you will need to check and advise of any vehicle restrictions.
All consignments handled through I.J. McGill are subject to RHA Conditions of Carriage and the standard cover is £1,300 per tonne. If you’d like to increase this value, please advise us at the time of booking as this MUST be arranged prior to collection in order to be valid.
Ensuring the safe transit of freight is paramount. Please follow these easy steps so that your freight is adequately wrapped and ready for collection when your I.J. McGill Transport driver arrives for collection:
If you dispatch bagged freight stacked on pallets, please protect the goods by guarding 500mm up from the base of the pallet with card and the top of the pallet with a cardboard layer card and shrink wrap.
- Goods must be securely stacked and wrapped to a good quality, strong pallet. Pallets should be shrink-wrapped (including the top surface) and securely banded to the pallet to prevent movement during transit.
- Any insecurely stacked and wrapped pallet will not be acceptable for transport.
- This is the minimum requirement for security taping.
Pallet dimensions and manoeuvre
Our standard pallet dimensions are 1200x1000x2000mm with a maximum weight of 1,200kgs. Goods exceeding these dimensions are classed as an oversize pallet.
When packing your goods, we request that you use a four way entry pallet as when your freight reaches its destination, our drivers use a pallet truck to manoeuvre it from the vehicle to wherever it needs to be. It is worth checking that the ground at the delivery point is suitable for such a vehicle.
Pallets over 1,000kg cannot be handled using a tail lift, so if you are sending overweight pallets, please bear in mind that your delivery point will need access to a forklift.
We are happy to accept all major credit and debit cards for any one-off transactions.
For customers who will need to use our services more regularly, we can set up an account, subject to checks. To apply, please send the following information to Angie Hooper.
- Full company name and invoice address
- Company registration number
- VAT number (if applicable)
Purchase ledger contact name and details.
Payment terms
Our payment terms to account customers are strictly 30 days from the month end. Payment can be in the form of a direct debit, BACS or cheque.
In the event of non-payment, I.J. McGill Transport reserves the right to place an account on hold without prior notice until payment is received.
If overdue accounts are transferred to external debt collectors, we reserve the right to pass on to you our cost associated with using their services, which is 10% of the total outstanding debt. In this instance, all unpaid amounts become due immediately.
Invoicing and queries
Invoices are produced on a weekly basis and are normally posted, however, they can also be emailed on request.
Invoice queries and requests for credit must be raised in writing within seven days of receipt of the invoice. Queries should be emailed to accounts@ijmcgilltransport.com clearly stating the customer name, job number and credit request details.
Online Job Entry
Our step by step online job entry guide is available for all customers to access. However, if you have a problem that cannot be rectified, simply give our Customer Service Team a call and they will be happy to provide you will all the guidance you need.
PODs
Following delivery, the real time digital signature capture is immediately updated to our computerised transport system and is made available via our Online Job Portal Screen. Your dedicated username and password will give you access to this facility.
If you are experiencing online problems, POD requests can also be made by emailing accounts@ijmcgilltransport.com
